Designing a B2C (Business to Consumer) Website

On the last article, I posted about helpful B2C marketing tips. You may ask, “What is B2C the model?” The B2C (business to consumer) model is the most common business model. If you bought an item online, that online retailer is an example of a B2C website. Any products and services that are sold online through a website or virtual storefront are all considered B2C businesses.

Woman Shopping

A woman enjoying the convenience of online shopping.

The Beginning

  • The B2C concept started in 1979 and retailers would sell their products on TV. Interested buyers would purchase through the telephone number flashed on screen. English inventor Michael Aldrich called this “teleshopping.” Eventually, when the people discovered the internet, domain names became the new avenue for shopping.
  • During the 1990s, e-commerce websites started to pop up everywhere. Today’s top retailers like Amazon, Zappos and Victoria’s Secret are all considered B2C websites. With having a website, a business does not need an actual store to operate. Moreover, customers can easily shop for products in the convenience of their own homes. The B2C model is ideal for fastfood, bakeries, jewelry stores, shoe stores, flower shops, and other small businesses.

How should you design a B2C website?

  • Capture their emotions.
    • This is the main target of a B2C website because it is the emotions that triggers the consumers to buy a product. For example, in the mobile phone market, there are a multitude of options. Still, majority of the customers choose to buy an iPhone even though it has the same features as an LG, OPPO, Nokia, and Samsung phone. Why is this? It’s the feeling of owning an iPhone. Apple’s branding exudes class and elegance.
    • This common in most B2C businesses than in B2B. Customers don’t care of the features and technical specifications. They usually go for the trendier and the popular product.
  • Upselling and cross-selling products.
    • The prices, in B2C, are straightforward. Everyone is offered the same price and the only difference is the shipping fee.
    • To generate more profit, websites upsell and cross-sell their products. Upselling happens when a customer is offered a series upgrades. For example, when you customize a jewelry and engrave a message, that is considered upselling. Wrapping your gift in a box and adding a note. These customizations are not given for free and websites earn more through these methods.
    • Cross-selling is offering more options to customers so that he can add more items to his cart. When you shop online, websites usually recommend you other products that go with your existing purchase. It encourages customers to buy in bundles to avail the free shipping incentive.
  • Talk directly to the customer.
    • When creating a business-to-consumer website, remember that you are only transacting to one person and that is the buyer. This potential buyer does not need justify his decision or need to ask permission. When a consumer is purchasing a product, it is most likely out of impulse. So, take advantage of this by creating marketing strategies that will make them click that BUY NOW button. Provide limited-time offers that are hard to resist like a free shipping option or a discount code.