Must Haves for Mobile Commerce Sites

Person Shopping using Mobile Phone

Shopping online at mobile websites

Smart phones and mobile devices are changing our lives. These devices are becoming a substitute for the big and bulky desktop computers. Mobile users are slowly moving away from the conventional ways of online shopping. They prefer to use their mobile phones to buy things they need, schedule appointments, and pretty much everything.

The whole website should be scannable.

Give your website visitors an overview of your entire website. Allow them to freely browse different sections of your online shop. Provide a category list of the products that you are currently selling. Most users do not scroll down while browsing on mobile. They just mostly scan. They do not read things on screen the way they read other printed materials. People browse on their mobile because they already know what to buy. Mobile purchases should be quick and easy.

Homepage should not be too crowded.

Your homepage should provide easy access to everything, but do not put too much photos. Most importantly, there should be a search box. You should highlight the search box so that first time visitors can easily find the products they wish to purchase. If they cannot find a search box, they will abandon the page. It is no more complicated than that! Other than that, you can advertise the latest deals and promotions like a discount coupon, a free shipping deal, or something that can entice them to buy more items.

Pagination links should be clickable with your thumb.

Add pagination links to each page of your mobile website. Searching a website without pagination links is like finding a needle in a haystack. These links are helpful when you are browsing for a certain product in a huge pile. These pagination links are necessary for your customers so that they can browse your website conveniently. Your website will also load faster because the pagination links divided the items into pages, and when you have a speedy website, customers are happy. You would be helping your customers if you provide large clickable areas. Give these links some space and do not put the page numbers too close to each other.

Notify customers on restock.

When people are shopping online, it cannot be avoided that some items get out of stock. Most websites do not have an email function for these unavailable items. (Personally, it is such a hassle that I would have to constantly check a website if they have restocked the items that I want.) If you cannot notify via email, at least, tell the customers if the current inventory is low.

Customers can shop as guest.

Mobile e-commerce sites are helpful when customers are doing their last minute shopping. These people just want to buy something and the registration form is a huge barrier to be honest. Do not force them to register or to login. Instead, highlight benefits of registering – like free shipping, detailed package tracking, and exclusive perks – so that they will be more compelled to register. If they had a satisfying shopping experience, they themselves will decide to register and buy more items at your website.